Service Terms

Last updated: 15 October 2026. These terms apply to branding and social media services purchased for your business. Your written project confirmation records the agreed scope, start date and delivery schedule. We will resolve any inconsistency with these terms before work starts.

Business details

Anthony Summers trading as brandnew PT.

15 Nelsons Gardens, Southampton, SO30 2NE, United Kingdom

Orders and delivery

Please discuss your brief, timing and account access requirements with us before paying. A payment reserves work subject to our written confirmation of scope and availability. If we cannot accept the work, we will refund the payment. We confirm the project by email and provide a copy of the agreed terms. Brand Launch milestones and the start of each social media period are agreed in writing; payment alone does not mean same-day delivery.

Brand Launch

£299 one-off. Includes bespoke logo design, primary logo and social profile variation, colour palette, typography selection, nine editable branded social media templates, social profile image, mini style guide and digital logo files. Two rounds of logo refinements are included. Payment is split into £149.50 upfront and £149.50 before final files are released. Final delivery includes logo exports for agreed digital uses, the mini style guide and access to nine editable templates. Export formats and the template platform are agreed before work starts. Third-party software subscriptions or paid assets are excluded unless expressly included. Additional concepts, major changes of direction or extra revision rounds require a separate agreed quote.

Social media management

Presence £199/4 weeks, Growth £349/4 weeks and Authority £499/4 weeks are standard ongoing prices, charged every four weeks (13 payments per 52 weeks). Subscriptions are billed every four weeks in advance. Feed-post quantities cover four-week production cycles: 8, 12 and 16 respectively. Reels and carousels form part of those totals. A Story set contains up to three connected frames.

Client content and approval

Clients supply photography and raw videos and are responsible for having permission to use them. One reasonable revision round is included per content batch. Approval, delivery dates and content submission deadlines will be agreed before work starts.

Scope

Instagram publishing and suitable Facebook cross-posting are included. On-site filming, paid advertising and DM management are excluded. Authority includes up to 60 minutes of comment management per week and priority content support during agreed working hours.

Agreement and renewal

Social media management runs in rolling four-week service periods, paid in advance. There is no minimum commitment beyond the period paid for and no cancellation notice period. Stripe subscriptions renew automatically every four weeks unless cancelled before the next payment is taken. To stop renewal, contact us before your next payment date. Cancelling stops future renewals; the current paid period continues to its agreed end. Work on each new period starts only after successful payment. If renewal payment is not received, work and publishing for the new period are paused until payment is received and a restart date is agreed. Upgrades, changes and their start dates must be agreed before they take effect.

Approvals and delays

Clients must provide usable content, account permissions and consolidated feedback by the agreed deadlines. We do not publish content without the agreed approval. If content or approval is late, we agree a revised schedule; missed posts are not silently treated as delivered. Additional work or a change in scope must be agreed before it is charged. We will tell you promptly about delays we cause and agree a remedy.

Cancellation and refunds

To cancel a future renewal, use the enquiry form and select “Help me choose”, or reply to your project email, stating your business name and the subscription to cancel. No notice period or cancellation fee applies. We confirm cancellation in writing. A paid period normally continues to its agreed end; if you ask us to stop earlier, we review work completed, unavoidable agreed costs and any unearned balance fairly. Brand Launch cancellation is assessed on the same basis: the initial payment is not automatically non-refundable. If we cannot deliver paid work, we offer an agreed revised date or refund the undelivered part. Any refund due is processed without undue delay, normally within 14 days after it is agreed. These terms do not remove rights that cannot lawfully be excluded.

Ownership and permissions

On full payment, we assign to you the copyright we own in your approved bespoke final logo and bespoke final designs, subject to any third-party licences disclosed before use. We will provide written confirmation of the assignment. Fonts, stock assets, platform templates and pre-existing tools remain subject to their owners’ licences. Unused concepts are excluded. We do not promise exclusive rights in third-party or AI-generated elements; any material limits are discussed before approval. Trade mark clearance and registration are not included. You retain ownership of supplied materials and grant us permission to use them to perform the work. Portfolio use of identifiable client work requires separate permission.

Account access and personal data

Use platform-approved access invitations where available and do not send passwords through the enquiry form. We agree the permissions needed before accessing accounts. If we handle your clients’ or followers’ personal information on your instructions, we agree the required data-processing terms before access is provided. Our Privacy Policy explains how we handle our own enquiries and business records.

Service standards and problems

We use reasonable care and skill. You are responsible for checking factual accuracy, permissions and professional claims in content submitted for approval. We cannot control platform outages, algorithm changes or decisions by Instagram or Facebook, but will discuss practical alternatives where they affect delivery. Please raise concerns through the enquiry form or your project email so we can investigate and propose a remedy. Nothing excludes liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence. These terms are governed by the law of England and Wales, subject to any mandatory rights that apply.

Results and pricing

We do not guarantee followers, leads or business growth. We are not VAT registered and do not charge VAT. Any additional work and associated fees must be agreed before it is undertaken.